James White Pools

Pool Chemicals Online Terms and Conditions

About Us
Pool Chemicals Online are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the Contact Us page. Our Ecommerce company forms a vital part of a much larger business, James-White Pools Ltd which has been trading for over 17-years and has a turnover in excess of 3 Million a year.

Our Contact details:
James White Pools Ltd
Unit 5, Kennet Weir Business Park
Arrowhead Road
Theale
Reading
Berkshire
RG7 4AD
Phone: 0870 163 2288
Fax: 0118 930 4160
Email: enquiries@jameswhitepools.co.uk
www.jameswhitepools.co.uk
V.A.T No. 614596428

Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. We accept Switch or Maestro, Visa and MasterCard. We do not accept Diners Club or American Express. You may send your credit card information via phone, fax or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling
Orders with a net value over £60 (Including VAT) will be shipped Free of Charge. Free Delivery covers the UK Mainland only. For orders under £60 the delivery rates for the UK mainland are as follows –

0 KG – 19KG	£6.50
20KG – 39KG	£9.50
40KG – 59KG	£13.50
60KG – 79KG	£16.50
80KG – 99KG	£19.50
100KG – 119KG	£25.50
120KG – 140KG	£32.50

All prices Incl VAT

Some areas of Scotland, N Ireland, the Isle of Man & the Isle of Wight will incur a delivery surcharge. Delivery is usually made via TNT, Night Freight or Royal Mail. Likewise deliveries to Jersey, Guernsey or Europe will be subject to a delivery surcharge. If an additional delivery charge applies we will always contact you prior to shipping your goods.

Delivery Schedule
We aim to dispatch all stock orders placed before 1:00pm on the same day. Our standard delivery service is made on a Next day carrier service. If the item is not in stock or is a special order then we will notify you off any delay. Where items are going to take longer than 3-days to reach you we will email or call you to notify you of the anticipated delivery time. Our current percentage of deliveries made within 3-days is 96%.

Receiving Goods
If you are unable to sign for the delivery because you are not going to be home please leave a note on your front door addressed to 'The Carrier of PoolChemicalsOnline', please specify in this note where you would like the goods left. You must sign the note as the driver will take this as proof of delivery. You can specify where to leave the goods in our 'Delivery Instruction Box' which you will find whilst completely your order. Please note that we cannot accept responsibility for the goods if no POD is left to collect or should they be stolen once left on site.

Back Orders
If your item is not in stock, we will back order for you. You will always be contacted with an anticipated arrival date, at this stage you are free cancel your order if you would rather not wait.

Tax Charges
Prices shown on our website included VAT @ 17.5%. We are able to Zero Rate the VAT for the Channel Islands.

Credit Card Security
Credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any of our websites. We do not keep or store your credit card information in fact we never actually see them.

Guarantee
Prices subject to change. We reserve the right to withdraw a product from sale in the event of a mis-pricing due to a human-error. If a product is unavailable we will send a product of a similar type and quality. Should any of our products fail to meet your expectations, our no quibble guarantee allows you to return the goods to us (at your cost providing they are in perfect condition) for exchange or refund within 30 days of purchase. Should goods prove to be faulty, we will meet the cost of return but we must nominate the carrier used. Please note images shown on this website remain the property of James White and may not be copied for use by anyone for any purpose. Product images and descriptions are subject to change without notice and goods supplied may not always match the image exactly as we use multiple suppliers.

Reaching Us
If you need to reach us, please email us using the link on the Contact Us page, alternatively, you can call on 0870 163 2288 or fax us on 0118 930 4160.

Privacy Policy
Pool Chemicals online does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. We may occasionally send you information about our products via the post e.g. a new season's catalogue.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Damaged Goods
It is very important to slowly and carefully inspect your items. No claims can be entertained for damaged or missing goods that have been signed for as received in good condition. All damaged goods should be refused and sent back to us after marking the assignment note or delivery document as refused damaged. We should be notified within 14 days of missing, damaged or late delivered goods. We make every effort to ensure your goods are delivered quickly and arrive in perfect condition but we cannot be held responsible for delay or damage caused or liable for any consequential loss or damage caused.